There are many reviews high and low for this hub. What you intend on using it for is what you should be looking at. I have had an excellent experience with it so far, because I am using it as a second alarm control, control my lighting and quick view of my Ring cameras/answering the doorbell. It can handle media, music, etc, but that is not its primary use. It is quick and responsive when controlling all of my Ring products, very good at my lights and switches, and very good at locking/unlocking my doors. It works perfectly as a second alarm panel for my Ring alarm. It does a admirable job with my ecobee controlling the Hvac. It is also outstanding as a home intercom, assuming you have Amazon Echos set up in other rooms to drop in on. It is not so great for Amazon music, etc, just get an echo dot for that. It is also not really good to use for video streaming... Yes, it can do that with it, but it begins to lag a bit when it does. This is not a tablet either, as it does need to remain plugged in, so if that is what you are expecting, look at a fire tablet.If you want a device to function as a hub for smart home devices to quickly control, plus need a 2nd Ring alarm panel, THIS IS IT! If you are looking for a media controller, you probably need a fire tablet.It has been excellent for me, was easy to set up and use. I also used a wall wire phish tool to get the USB cord through the wall to keep it looking sharp.